Frequently Asked Questions (FAQ's), Tips and Help.
Have a question?
For an immediate answer, feel free to browse through our regularly updated Frequently Asked Questions containing a wealth of information, tips and help.
If you have any other questions, please do not hesitate to email us. We are happy to assist you with your enquiries.
Q 1. Can you restore my photograph or image?
Yes, we can restore most photographs and images. Whether your originals are paper based, digital, slides or negatives, simply scan and email them to us. Or if you prefer you can provide a link to your uploaded image/s in your image storage facility such as Dropbox etc.
For more details please refer to our Scanning & Printing page.
That being said, while we can restore a vast majority of photos, it may sometimes depend on the quality of the graphic and the extent of the damage and/or details lost. Once you have provided a digital copy of your treasured photograph/s or images to us and we have viewed and assessed them, we will be better able to confirm this for you.
Please note once we have completed your photograph or image restoration it will be provided to you in the form of a digital file. You can then print the photographs or images at home; at your nearest in-store photo lab or via an online photo lab.
As we only offer to restore photos and images submitted to us in their digital format, we ask that you scan your original 'physical' photograph/s and images, slides or negatives and email them to us. Or if you prefer you can provide a link to your uploaded image/s in your image storage facility such as Dropbox etc.
Q 2. My photo is stuck to the glass in the frame, can you restore it?
Yes. We can restore your photograph, even if it is stuck to the glass, whether the glass is broken or not. Please do not attempt to remove the photograph if it is stuck to the glass, as this may further damage the photograph. Carefully scan the photo with the glass attached (i.e. without removing the photograph from the intact - or cracked glass) and email us a digital copy. Or if you prefer you can provide a link to your uploaded image/s in your image storage facility such as Dropbox etc.
If only a part of the photograph is still stuck to the glass, carefully scan that part of the photo with the glass still attached and please provide us with that separate image as well.
If you have already peeled off the photograph or image and there is further damage, we will still attempt to do our utmost to restore your photograph or image.
Q 3. Can you replace, remove or add backgrounds, objects or people?
Yes, using our state-of-the-art skills in photo manipulation, we can replace, remove or add backgrounds, objects or people. When it comes to adding or replacing people in particular, the photograph supplied that the person is to be added from has to be of similar quality, lighting and resolution etc. For example adding a person from a photo taken at night time to a photo taken during the daytime would not appear realistic.
Click here to view samples of our Object Manipulation work in the Photo Restorations Gallery.
Q 4. How do I forward my photograph/s or image/s to you?
All photographs and images will need to be scanned and emailed to us as a digital image. Or if you prefer you can provide a link to your uploaded image/s in your image storage facility such as Dropbox etc.
For our e-mail address, refer to our Contact Information page.
Generally scan-resolution should be set to between 300dpi and 600dpi.
For more details on image and scanning requirements please refer to our Scanning & Printing page.
Q 5. What if I do not have access to a scanner?
If you do not have access to a scanner, we suggest that you approach friends or family who may be able to assist, or visit a store which has a photo processing lab and scanning facilities available.
Q 6. How much do you charge?
Photograph and image restoration work is extremely labor and time intensive. The price is determined by the amount of time we need to spend on your treasured photograph or image. Therefore, this varies as each photograph or image is different and needs to be evaluated individually.
The final price will therefore be determined by your specified instructions; the amount of damage; the level of details in the photograph or image and its overall size.
Our prices are fair and competitive, based on the high quality of the workmanship we perform and the time taken. We are professionals and our goal is to provide the highest possible quality product and service for you.
For further information, please refer to Our Prices page.
Q 7. What payment methods do you accept?
Once you are completely satisfied with the restoration or imagery work carried out, we shall email you the details of how you can proceed to make your payment.
We only accept online payments processed through PayPal. Paypal accepts Credit Cards and in most cases also debit cards.
Please refer to our Payment Options page for further details
NB: All currency conversions are handled by PayPal.
Q 8. How long will it take?
Under normal circumstances, we will email you an obligation free quote within one (1) to three (3) business days, after receiving your digitized photographs or images, along with your specific instructions. Please ensure that your instructions are as precise as possible so that we can fully understand your needs and wants. The obligation free quote is valid for four (4) weeks.
When we have received confirmation of your approval of our quote via email, we will aim to complete the work within two (2) to eight (8) business days. (Depending on the extent of work needed on your request and our current workload).
Upon completion of our work, we will send you an email containing a link to a watermarked sample copy of the completed image/s for your inspection and approval.
Once payment has been received and cleared, the final digital image will be available for you to download.
For further information, please refer to our How to place an order page.
NB: Priority photograph and image restoration service may be available at extra cost upon request.
Q 9. What about copyright?
By providing photograph or image files to us at e-Studios Photo Restorations & Imagery, you confirm that you do own the copyright or have permission from the copyright owner to use it or make alterations to it.
It is solely your responsibility to ensure that you do have the rights to and the permission to have the photograph/s or image/s restored or in any way changed by us.
For further information, please refer to our Terms & Conditions page.
Q 10. Can I view my digital photos, documents and photo montages on a big screen TV or computer as a slideshow?
Yes indeed. You have a few options to choose from when it comes to viewing your digital photographs on your big screen TV or computer as a slideshow.
1. Most big screen TVs have a built-in photo viewing program which allows you to display your photos as a slideshow. Simply plug-in your USB memory stick/flash drive containing the photos and let the TV detect your photos automatically.
2. Another option could be to plug your PC or Laptop into the big screen TV via a HDMI cable (or possibly a USB cable) and run a slideshow of your photos from your computer.
For a Windows PC you could for example use the program PowerPoint and Keynote for Apple computers.
(For details pertaining to your specific big screen TV please refer to its user manual).